Senior Customer Success Manager

Senior Customer Success Manager

Location: Scottsdale, Arizona (Hybrid)

Compensation: $130K–$150K Base + Equity + Benefits

 

We’re working with a high-growth, venture-backed startup in the AI developer tooling space that is transforming how engineering teams ensure code quality in AI development. Following strong product adoption and continued growth, the company is expanding its Customer Success team and hiring a Senior Customer Success Manager to support strategic customers.

This is an opportunity to join a well-funded, fast-scaling developer platform and work closely with engineering teams and technical stakeholders while helping shape the long-term Customer Success strategy.

 

The Role

As a Senior Customer Success Manager, you will own relationships with strategic customers and help drive adoption, retention, and expansion across a portfolio of accounts. You will partner closely with Sales, Solutions Engineering, Product, and Engineering teams to ensure customers are successfully deploying and gaining value from the platform.

You will also play a key role in shaping Customer Success processes as the company continues to scale.

 

Responsibilities

• Own and manage strategic customer relationships, ensuring strong adoption, successful deployments, and long-term customer value
• Act as a trusted advisor to senior stakeholders across engineering and technical teams
• Drive retention and expansion opportunities in partnership with Sales and Solutions Engineering
• Identify growth opportunities across accounts and support renewal conversations
• Partner with Product and Engineering teams to advocate for the voice of the customer and influence roadmap priorities
• Manage escalations and critical issues while maintaining strong customer trust
• Help build and scale Customer Success processes, programs, and reporting as the organization grows

 

Requirements

• 7+ years of experience in Customer Success, Technical Account Management, or another customer-facing role within SaaS
• Experience supporting technical products or developer-focused platforms is strongly preferred
• Proven ability to work with engineering teams and technical stakeholders
• Experience managing strategic or enterprise customer relationships
• Strong communication skills with the ability to build trusted advisor relationships
• Data-driven approach with strong organizational and prioritization skills
• Comfortable operating in a fast-paced startup environment

 

Why This Opportunity

• High-growth AI developer tooling company with strong market momentum
• Opportunity to work with cutting-edge technology used by engineering teams
• Highly collaborative culture working closely with Product, Engineering, and GTM teams
• Competitive compensation package including equity
• Ability to make a meaningful impact in a fast-scaling startup environment

 

If this sounds interesting, feel free to reach out and I’d be happy to share more details.