Customer Solutions Architect

We’re working with a high-growth, venture-backed startup in the AI developer tooling space that is transforming how engineering teams ensure code quality in AI development. Following strong product adoption and continued growth, the company is expanding its Customer SA team and hiring a Senior CSA to support strategic customers.

This is an opportunity to join a well-funded, fast-scaling developer platform and work closely with engineering teams and technical stakeholders while helping shape the long-term Customer Success strategy.

 

About The Position

We are looking for a Customer Solutions Architect who is passionate about enabling our customers to succeed. This role is vital to ensuring our customers achieve maximum value from our product through effective onboarding, hands-on training, and personalized solutions to meet specific use cases.

 

Responsibilities

• Lead onboarding sessions, demonstrations and workshops for new and existing customers, ensuring a smooth start and helping them get acquainted with the product’s features and capabilities
• Collaborate with Customer success to tailor the right solutions and approaches for our enterprise customers
• Collaborate with the Product and Engineering teams, communicating customer feedback and suggesting improvements or new features
• Provide technical guidance, support and in-depth information to customers, addressing their unique challenges and configuring our solution to meet their specific requirements
• Provide training to clients, both in person and remotely, to ensure they can effectively use our products.
• Monitor and track key success metrics for each customer, advocating for solutions that drive optimal outcomes

 

Requirements

• 4+ years in a technical customer-facing role (Technical Customer Success Engineer, Solutions Engineer, or similar) within a SaaS or developer tools environment
• Strong understanding of software development principles, including code quality, testing, and CI/CD pipelines
• Proficiency in major coding languages
• Familiarity with Git, pull requests, and automated testing frameworks is highly desirable
• Excellent written and verbal communication skills, with experience delivering presentations and workshops to varied audiences
• Problem-Solving: Strong analytical and troubleshooting skills, with the ability to diagnose issues and propose effective solutions
• Self-motivated, hardworking, and a strong sense of ownership with an ability to work independently and as part of a team

 

For this position

• The expected base salary range for this role is $170,000 – $190,000 per year. Actual compensation will depend on various factors, including experience, skills, and location
• All team members are also eligible for stock options, reflecting our belief in shared ownership and long-term growth
• Comprehensive medical, dental, and vision plans for you and your dependents, with company contributions toward your premiums
• 401(k) plan
• Commuter Allowance: We support flexible work, and for those who travel to the office two or more times a week, they provide a commuter allowance to cover part of your travel costs
• Paid Time-Off: 23 vacation days

 

If this sounds interesting, feel free to reach out and I’d be happy to share more details.