Customer Success Manager

We are currently partnered with a fast-scaling cybersecurity vendor who are building out their EMEA team and are backed by one of the leading VC's in this space.

As a Customer Success Manager, you’ll own a portfolio of high-value enterprise customers, acting as a trusted advisor throughout the post-sales lifecycle. The role starts as a strategic individual contributor position, with a clear path to help build and lead a customer success function as the business scales.

 

What you’ll be doing;

• Managing 5–6 strategic financial services accounts.
• Leading post-sales engagement and success planning.
• Partnering with technical and security teams on adoption and value delivery.
• Working alongside Sales Engineers across the customer lifecycle.
• Supporting upsell and expansion opportunities.
• Contributing to the build-out of customer success processes and best practices.

 

Required experience;

• Customer success or account management experience in cybersecurity or IAM.
• Background in managing a team with the desire to build another.
• Comfortable engaging technical stakeholders.
• Experience managing strategic enterprise accounts.
• Based within reach of London (any European language skills are advantageous).

 

If this of interest, please apply with a copy of your updated CV.