Customer Success Manager

Strive have partnered with a heavily invested vendor who are building one of the most widely adopted agentic AI automation platforms.

We’re currently hiring for a Customer Success Manager with 3+ years experience managing $2m–$5M ARR book of business on the East Coast.

 

The Company

• Series B - Over $70m raised to date
• Grew to $40M ARR with 100% inbound motion and just 1 churned customer in over 3 years
• 700% YoY Growth
• Technical AI platform automating complex workflows for developers and ops teams

 

The Leadership & Culture

• Report into a CS leader with 4+ years in the org, spanning CSE and Product GTM
• VP of Sales - excellent track history of scaling sales teams
• Over 100 employees globally, including 40 GTM across Sales, Marketing & BD
• Low ego, coachable, team-first and high performing (0 turnover on the sales team)

 

The Role & Package details

• Remote - MUST BE East Coast based
• Strong package + equity + benefits plus future progression
• Deep technical product focused on AI workflows, DevOps, and automation
• Engage across implementation and long-term growth/NRR initiatives
• Work closely with engineering, data, and infrastructure leaders with customers at industry leading organisations

 

Interview Process

• 1st screening call – Strive
• 2nd screening call – Hiring Manager
• 3rd round – Skills interview with 2 stakeholders
• 4th round – Call with Founder

 

How to apply

Apply, message me on LinkedIn or even just pick up the phone. If you don’t have an up-to-date CV, don’t worry—that’s my job to help you with that.