Customer Success Manager

Strive have partnered with a VC-backed vendor building one of the most widely adopted agentic AI automation platforms.

We’re currently hiring for a Customer Success Manager with 3+ years experience managing $2–4M ARR on the East Coast.

 

The Company

• Series B | $80M raised | Backed by Sequoia Capital
• Grew to $20M ARR with 100% inbound motion and just 1 churned customer in 2+ years
• Top 150 most popular open-source projects on GitHub
• Technical AI platform automating complex workflows for developers and ops teams

 

The Leadership & Culture

• Report into a CS leader with 4+ years in the org, spanning CSE and Product GTM
• VP of Sales - excellent track history of scaling organizations sales teams
• Over 100 employees globally, including 40 GTM across Sales, Marketing & BD
• Culture: low ego, coachable, team-first, high performance—0 turnover on the sales team

 

The Role & Package details

• Remote Position
• Strong package + equity + benefits
• Own 20–30 customer accounts managing $2–4M in ARR
• Deep technical product focused on AI workflows, DevOps, and automation
• Engage across implementation and long-term growth/NRR initiatives
• Work closely with engineering, data, and infrastructure leaders with customers at industry leading organizations

 

Interview Process

• 1st screening – Strive
• 2nd screening – Hiring Manager 
• 3rd round – Skills interview
• 4th round – QBR mock presentation

 

How to apply:

Apply, send me an email, message me on LinkedIn or even just pick up the phone. If you don’t have an up-to-date CV, don’t worry—that’s my job to help you with that.