We are representing a market leading and rapidly scaling SaaS organisation, operating in the finance space, who are looking for a Customer Success Manager to manage a book of business comprising their major, enterprise accounts.
Currently experiencing 31% YoY growth and partnering with key Enterprise accounts, it represents an ideal time to join.
Role Overview:
As a Customer Success Manager (CSM), you will manage a book of business consisting of 30-35 enterprise-level companies. Your primary focus will be ensuring high retention rates while proactively identifying upsell opportunities in collaboration with the sales team. You will be the key point of contact for your customers, helping them achieve maximum value from our solutions and fostering long-term relationships.
Key Responsibilities:
- Own and manage relationships with 30-35 enterprise customers, ensuring high engagement and retention.
- Drive customer satisfaction and product adoption to maximize value and business outcomes.
- Partner with the sales team to identify expansion and upsell opportunities within your accounts.
- Act as a trusted advisor, understanding customer needs and aligning them with our SaaS solutions.
- Proactively monitor account health and address potential risks before they impact retention.
- Advocate for customers internally, ensuring their feedback is communicated to product and support teams.
- Provide strategic insights and recommendations to clients on best practices and optimization.
- Contribute to a high-performance customer success culture, leveraging data-driven approaches.
What’s in it for you:
- 10% bonus scheme based on yearly performance.
- Be part of an industry leading company – Gartner leader in 2 areas.
- Make full use of a fantastic promotion pathway. One success story includes journey from Customer Success beginner to Principle in 2 years!
- Biannual performance reviews.
What You’ll Bring:
- Experience in a Customer Success Manager position.
- Experience managing an Enterprise book of Business.
- Experience engaging with key financial stakeholders.
- Experience working with a finance-based piece of Software.
- Strong ability to build relationships and drive value for enterprise-level clients.
- Proven ability to manage retention and identify upsell opportunities.
- Excellent communication, problem-solving, and analytical skills.
- A proactive and strategic mindset with a customer-first approach.
If you're passionate about driving customer success and want to be part of a rapidly growing SaaS leader, then be sure to get in touch ASAP.
